MIM is committed to providing an inclusive environment and a meaningful experience for all. The following accommodations are available to all guests. Please contact us if you need something specific during your visit or if there is something we should consider providing to our community. We look forward to welcoming you at MIM!

Know Before You Go

General Museum Accommodations

Complimentary wheelchairs, scooters, walkers, and strollers are available at Guest Service.

Trained service animals are welcome at MIM.

Private restrooms are available on both floors of the museum.

Guests may bring food, drinks, or backpacks if needed for medical reasons. Please inform Guest Service when you arrive. We ask that guests step into the main corridor (out of the gallery spaces) to eat or drink.

MIM can provide a private guided tour of the museum upon request. Please let us know at least one week before your visit.

The galleries are usually busiest on weekday mornings due to field trips.

If you need to leave unexpectedly, we are happy to offer same-day re-entry to the museum or reschedule your visit at no additional charge. If you need to leave and cannot return, we will offer a refund.

Audio and Communications

Assistive listening systems are available at Guest Service.

MIM can provide an American Sign Language interpreter upon request with one week’s advance notice before your visit.

We provide headsets that automatically play music at exhibits throughout the galleries. Guests can bring their own headphones if they have a standard headphone jack. Bluetooth and wireless headsets will not work with MIM equipment.

Guests are welcome to bring their own noise-cancelling headphones to support any sensory needs.

Large-print transcripts for all videos with English-language singing and minor narration are available at Guest Service.

Captioning is provided on videos with instructive narration.

Additional Requests

Please send any additional requests to at least one week before your visit.

Prepare for Your Visit with a Video Tour

Prepare for your next trip to MIM by watching this video tour and exploring other digital tools developed in partnership with Pal Experiences to create an inclusive experience for all guests.

Know Before You Go
Watch the MIM Pal Video »